Livebase charges developers only for the computational work required to (re)generate their Cloudlets, which depends on the complexity of the Models installed there. Once generated, Cloudlets run free of charge (unlimited API calls).
Livebase measures the complexity of each Model in LCP (Livebase Complexity Points), a metric inspired to the Function Point standard. The Livebase Designer shows in real-time the complexity of a Model while it is edited.
The average complexity of a model ranges from hundreds of LCPs (e.g. a simple app for reserving meeting rooms) to many thousands of LCPs (e.g. vertical ERP). Check the "Build with Livebase" section for some examples.
Each Livebase subscription plan provides a given amount of LCPs each month, which developers can use to (re)generate Cloudlets: every time they (re)generate a Cloudlet, the amount of LCPs available in the month is decremented by the LCPs of the Model installed on that Cloudlet.
Livebase can deploy your cloudlets on your own hosting infrastructures (either on-premise or on any IaaS), and execute them free of charge. There is no limit in the computing resources of such infrastructures (e.g. number of processing cores, memory and disk storage).
You can also deploy some (or all) your cloudlets on our managed and scalable hosting infrastructure based on Amazon AWS. In this case, you can configure the computing resources assigned to such cloudlets, which will be charged monthly on top of the Livebase subscription.
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The initial configuration (setup) of a Hosting is a service provided by FHOSTER, and is entirely based on open-source software components (AlmaLinusOS or RedHat Enterprise operating system, Karaf servlet-container, MariaDB DBMS or Percona depending on the configuration). Any licence and support costs for these open-source components are borne by the customer. The setup price, charged on a one-off basis, can vary depending on the complexity of the hosting infrastructure, between €600.00 in the case of a single server, to €4800.00 in the case of clusters of servers for application logic and clusters of servers for DBMSs. In order for a hosting to be used by the Livebase platform to deploy or update the applications generated, it must be reachable from the platform itself (which is hosted on a secure infrastructure located on Italian territory) via a secure HTTPS connection or via a secure VPN (Virtual Private Network).
Managed Hosting is an optional paid service that allows, when creating a Cloudlet, to have it deployed and executed on a hosting infrastructure provided and managed by FHOSTER. Such infrastructure is based on Amazon AWS, the world leader in cloud services. FHOSTER exclusively uses Amazon AWS datacentres located in the EU. Each Cloudlet on Managed Hosting, regardless of whether it is actually running or not, incurs an additional monthly charge in addition to the fixed fee for the Livebase platform subscription plan. Hybrid scenarios are of course possible, in which the Customer has some Cloudlets deployed on its own Hosting, therefore at no additional cost, and other Cloudlets on Managed Hosting, therefore with additional costs depending on how the service is configured for each of them.
Basic support is accounted for and invoiced on a monthly basis (on balance) at a rate of €2.00 per minute/person. In the case of pre-planned activities duration of more than forty hours, a discounted rate of €800.00 per day/person. A statement shall always be attached to the invoice containing details of each intervention: reference ticket, date of the intervention, description of the activities performed, persons involved and minutes/person or days/person charged. The Subscription does not include any guarantee on the time it takes to process tickets, which could be long regardless of the importance of the ticket and the priority with which it is opened. The FHOSTER technical staff takes charge and works on tickets from customers with basic support only when not busy on tickets opened by customers who have purchased a guaranteed level of service.
Customers who develop/manage mission-critical systems and who believe they need support with guaranteed response times can optionally extend best-effort support by subscribing to one of the following guaranteed service levels: STANDARD: tickets always taken care of by the fifth business day following (5th Business Day) after the one on which they are created (€200.00 per month). RAPID: tickets always processed by the third business day following (3rd Business Day) following that on which they are created (€400.00. per month). IMMEDIATE: tickets always taken care of within the first working day following (Next Business Day) after the day on which they are created (€800.00 per month).